Privacy Policy

We consider it important to protect your privacy and to be open about how we use your personal data.

 

This statement is to make you aware of the type of information we collect from customers and how we use that information.

 

This applies to websites owned by LINGUA TRANSCRIPT SRL, namely: www.linguatranscript.ro

 

LINGUA TRANSCRIPT SRL processes and stores personal data in the EU and is able at all times to demonstrate compliance with the laws of the European Union as well as the principles set out in this document.

Toate website-urile detinuțe de către LINGUA TRANSCRIPT SRL sunt în conformitate cu Regulamentul General de Protecție a Datelor („GDPR”), (Regulament (EU) 2016/679), care este un act legislativ obligatoriu.

This privacy statement is the responsibility of LINGUA TRANSCRIPT SRL, which has overall responsibility for ensuring compliance. The Data Protection Officer (DPO) is responsible for the implementation of our privacy policy, which is intrinsically linked to the privacy statement. The DPO ensures day-to-day compliance and is involved in all personal data protection issues.

 

LINGUA TRANSCRIPT SRL will determine the purposes and methods of processing the data entered and collected online and is considered the data controller.

 

- Personal data will be collected only for specified, explicit and legitimate purposes. Data will not be processed to third parties in a manner incompatible with those purposes;

- Personal data will be accurate and, where necessary, kept up to date;

- Personal data will be processed in a lawful, fair and transparent manner;

- All personal data will be kept confidential and stored in a manner that ensures the necessary security;

- Personal data will not be shared with third parties unless necessary for the purpose of providing services as agreed;

- Data subjects have the right to request access to, rectification and erasure of personal data, to object to or restrict the processing of data, as well as the right to data portability. 

 

- Personal data means any information that can be linked to an identified or identifiable natural person (data subject).

- Personal data includes all types of direct or indirect information (i.e. used in connection with other data) that relate to the data subject, such as name, date of birth, addresses, e-mail addresses, telephone numbers, etc. 

 

        The data we collect may include the following:

- Name and contact details (We collect your first and last name, e-mail address, postal address, telephone number and other similar contact details)

- We collect passwords, password hints and similar security information used for authentication and account access.

- We collect data about your device and how you and your device interact with our products.

- We collect data about the features you use, the items you purchase, and the websites you visit.

- We collect data about the device and network you use to connect to our products. This includes data about the operating systems and software applications installed on your device, including product keys. They also include IP address, regional settings and language settings.

- Informing customers/buyers about the status of their Account including validating, dispatching and invoicing orders, resolving cancellations or problems of any nature relating to an order, goods and/or services purchased;

- Sending newsletters and/or periodic alerts, through the use of electronic mail (e-mail, SMS), only if the data subject has explicitly consented.

- Market research, tracking and monitoring of sales and customer/buyer behavior.

LINGUA TRANSCRIPT SRL may also provide the Buyer's personal data to other companies with which it is in a partnership relationship, but only on the basis of a confidentiality undertaking on their part and only for the purposes mentioned in paragraph 16.3. , whereby they guarantee that this data is kept secure and that the provision of this personal information is made in accordance with the legislation in force, as follows: to courier service providers, marketing service providers, payment/banking, telemarketing or other service providers, provided by companies with which we may develop joint programs for offering our goods and services on the market, insurers.

- For the purpose of profiling, monitoring and sending personalized communications and offers, we use Retargeting.bz (Address: Str. Vasile Lascar, Nr. 178, Sector 2, Bucharest, Romania, Unique Registration Code (CUI): RO34270947, Nr. Inreg. Registrul de Comertului: J40/3525/23.03.2015, E-mail: info@retargeting.biz, Telephone number: +40-727-383-165), an automated marketing software, dedicated to online shops.

- These activities have no legal or other similar significant effect on users. The only consequence of using this profiling is for users to receive discounts and personalized marketing offers. The user may opt out of being profiled or receiving marketing communications, without any effect other than receiving these discounts or personalized marketing offers.

• Cu scopul de prelucrare, monitorizare a activitatilor (profilare) si interactiune cu site-ul, Retargeting.biz trebuie sa colecteze in mod automat si sa stocheze urmatoare date cu caracter personal: e-mail, numar de telefon, nume, prenume, sex, data nasterii, oraș, județ
IP address (including possible location), browser, browser, order ID, discount code, discount value, discount value, shipping cost, total order value, individual price of products ordered, product variations, products, device, OS, OS, IP location, timestamps related to page visit, page visit, category visit, brand visit, click on picture, mouse over cart, mouse over price, scroll up, scroll down, add to cart, remove from cart, select variation, add to wishlist, comment, Like on Facebook, visit help page.

- The categories of data subjects are visitors, registered users or customers of the website, as appropriate, depending on the service chosen. Visitor data will be stored for 2 months and registered user or customer data for 3 years.

- In order to provide its services, Retargeting.biz uses third party contractors (subcontractors) in the EEA and the US (for push notifications only), and the transfer of personal data is done under the EU-US Privacy Shield,: data is retained/storage for the duration of the contract between the two parties.

- Cookies: this site must use first party cookies and will give Retargeting.biz access to this information. This cookie is placed by this site and can therefore only be used in connection with this site. Consequently, a link between the internal monitoring of users of this site and monitoring on other sites is not technically possible through this cookie.

- To unsubscribe from communications sent by Retargeting.biz send an e-mail to office@linguatranscript.ro.

Buyer information of a personal nature may also be provided to the Public Prosecutor's Office, the Police, the courts and other authorized state bodies, based on and within the limits of the legal provisions and following expressly formulated requests.

- we will use personal data only for the purpose for which it has been collected and will store the data only as long as necessary for the above-mentioned purpose.

- we will retain customer information for as long as the customer's account is active, for any of the purposes mentioned above (item 4).

- we will keep records of telephone calls for a maximum of 6 months. 

- Access to personal data is strictly limited to LINGUA TRANSCRIPT SRL staff, associates who have the necessary authorization and clearly defined need for the use of the data.

If users do not wish their personal data to be disclosed to these companies, they are kindly requested to contact the DPO at dpo@linguatranscript.ro.

We will process data in a secure manner, we will apply and maintain appropriate technical measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where processing involves the transmission of data over a network as well as against any other form of unlawful processing.

Questions regarding the security of personal data can be sent to the DPO at dpo@linguatranscript.ro.

- Customers have the right to request at any time access to: rectification, portability, erasure or restriction of the processing of collected data.

- To keep personal data up to date, we recommend that users inform us of any changes or discrepancies.

To view or modify your personal data or to obtain information related to your personal data ( if at the request of a third party, we have stored or processed any of your personal data ), please contact the DPO at the email address: dpo@linguatranscript.ro.

Request signed and dated.

 

LINGUA TRANSCRIPT SRL has the right to send customers marketing emails with their consent. This specific form of consent must be freely given, specifically informed and accurate.

Aceste cereri sunt îndeplinite în momentul în care clienții au optat să primească e-mailuri de marketing (au aprobat activ), bifând secțiunea „Doresc să primesc ofertele, precum și cele mai noi tendințe prin e-mail, poștă sau text „, afișată la întregistrarea unui cont nou, la abonarea pentru newslettere precum și în contul personal.

*By text we mean sms communications sent to your mobile phone or push notifications that appear in your Chrome or Firefox browser.

Customers will always have the right to object, on request and free of charge, to the processing of personal data for direct marketing purposes, without having to provide concrete justifications. Customers can do so by clicking on the "Unsubscribe" link that appears in the e-mail messages they receive or by sending a message to office@linguatranscript.ro. Once the customer has opted out, that customer's personal data will no longer be processed for direct marketing.

*Marketing emails contain information that we think will be of interest to the customer, promotions and last-minute offers related to our products and services.

 

- Customers have the right to complain about the processing of their personal data. All inquiries and complaints will be handled by the DPO in a timely manner and in accordance with internal procedures. 

 Complaints can be sent to the DPO, dpo@linguatranscript.ro

- in the unlikely event that customers have suffered harm due to a violation of their rights under the personal data protection policy and LINGUA TRANSCRIPT SRL has not dealt with the complaint appropriately, customers have the option to submit a complaint to the higher authority ( ANSPDCP ). ANSPDCP ) .

 

This policy may be updated from time to time, for example due to changes in relevant legislation or changes in the corporate structure of LINGUA TRANSCRIPT SRL.

If changes are made to this material, clients will be notified by e-mail or via the website before the changes take effect.

We encourage clients to check this page periodically to stay informed of the latest updates to our privacy practices.